Frequently Asked Questions

What is ‘lettering’? It is turning our language, our alphabet that we use everyday into something beautiful. I design letters by hand and their orientation on paper and it becomes something really pretty! At the end of the day I make some lovely letters, but the words formed by those letters is what makes it special to you.

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FAQ

 

Can we work on a collaboration together?

Sure! Email me and we will see if we will be a good fit for a collaboration.

 

I need a new logo. Can you help me with that?

Absolutely! Logo design is something I love to be a part of and would be thrilled to work with you on making your business all the more beautiful! Just email me and we can start dreaming!

 

Do you take custom orders?

Yes and no. Custom orders take a lot of time, and to be the best mama, wife and whatever else I need to be, I can only take a very, very limited amount. When custom listings are open you will find them listed in my shop as “Custom Order” and once they are gone, they’re gone until I am ready to list again. Stay connected by following me on Instagram or Twitter to find out when I will be posting more!

 

Do you make wedding/event invitations?

Yes! I can help you design your whole wedding suite or just lend some spot calligraphy for a handmade touch. Contact me to see if we will be a good fit!

 

Do you teach lettering classes and workshops?

Yes!  A calligraphy or hand-lettering workshop is always so much fun…it brings me back to my public school teaching days. With that said, if you are a business or group that would like to have me come teach a workshop in your venue, please contact me heatherslettersdesign@gmail.com.

 

** I am always up for a fun project! If you have big dreams and grand schemes, contact me! **

 

Shop Policies

 

Shipping

Heather’s Letters ships all orders on Thursday of each week. Please allow 3-8 business days for your order to be processed and shipped.

All our prints are packaged with a rigid flat mailer, protective cello bag and chipboard for extra durability. We want your print to be picture perfect when it arrives at your door. If it’s not, that would be a bummer, so please let us know so we can make it all better for you!

 

Appearance

Please take note that colors of products may look slightly different to each person. As we all know, each screen on a device can change appearance slightly from the original. Please keep that in mind as you order and receive your HL products.

 

Returns

We take great care to package your order safely and securely with quality shipping materials. However, we are just as sad as you are if something arrives damaged. Once an order leaves our hands, Heather’s Letters cannot be held responsible for the care and handling the postal service uses with a shipment. If you do receive a damaged or lost product, please contact the shop within 10 business days of receiving it.

 

Exchanges

It brings any artist great joy to see others that are happy with your work. If for some reason your order is not exactly what you were looking for, please email heatherslettersdesign@gmail.com within 10 days of the shipping date and send it back to us. We will send you whatever really catches your eye!